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Evidence Guide: MSFSF3013 - Provide technical advice to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFSF3013 - Provide technical advice to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer requirements

  1. Questioning techniques are applied to determine the nature of customer requirements
  2. Potential site problems or site-specific requirements are identified
Questioning techniques are applied to determine the nature of customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential site problems or site-specific requirements are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information

  1. All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer
  2. Information on options that potentially meet the customer's requirements is accessed and interpreted
All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on options that potentially meet the customer's requirements is accessed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to customer

  1. Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated
  2. Information on available options relating to products, techniques or solutions is provided to the customer
  3. Features, benefits, limitations and safety implications relating to available options are explained to the customer
  4. The customer is advised to seek specialist advice, where warranted
Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on available options relating to products, techniques or solutions is provided to the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features, benefits, limitations and safety implications relating to available options are explained to the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The customer is advised to seek specialist advice, where warranted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify customer requirements

1.1

Questioning techniques are applied to determine the nature of customer requirements

1.2

Potential site problems or site-specific requirements are identified

2

Access and interpret information

2.1

All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

2.2

Information on options that potentially meet the customer's requirements is accessed and interpreted

3

Provide advice to customer

3.1

Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

3.2

Information on available options relating to products, techniques or solutions is provided to the customer

3.3

Features, benefits, limitations and safety implications relating to available options are explained to the customer

3.4

The customer is advised to seek specialist advice, where warranted

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify customer requirements

1.1

Questioning techniques are applied to determine the nature of customer requirements

1.2

Potential site problems or site-specific requirements are identified

2

Access and interpret information

2.1

All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

2.2

Information on options that potentially meet the customer's requirements is accessed and interpreted

3

Provide advice to customer

3.1

Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

3.2

Information on available options relating to products, techniques or solutions is provided to the customer

3.3

Features, benefits, limitations and safety implications relating to available options are explained to the customer

3.4

The customer is advised to seek specialist advice, where warranted

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Provide advice to customers on three (3) occasions with each involving a different central subject

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

Interpretation of plans, drawings and worksheets

Interior design principles

Types of motorisation

Energy conservation methods

Types of wall and ceiling construction

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

work health and safety (WHS) requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate some discretion, judgement and problem solving

Tools and equipment include:

measuring and calculating equipment:

tapes

rulers

calculators

computers

Materials include:

product and fabric samples

visual aids:

photographs

magazines

trade brochures

sketches

technical drawings

Personal protective equipment includes:

that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures include:

workplace procedures relating to the use of tools and equipment

work instructions, including job sheets, cutting lists, plans, drawings and designs

workplace procedures relating to reporting and communication

manufacturer specifications and operational procedures